Terms of Service

Get My Mechanic is operated by O J WARD LIMITED, a company registered in England and Wales (company number 17109823), registered office 35 Royds Road, Ashford, Kent, TN24 0DP, United Kingdom ("we", "us", "our"). These Terms govern your use of the Get My Mechanic website and booking service (the "Service").

1. What Get My Mechanic is

Get My Mechanic is a marketplace that connects customers who need vehicle repairs or servicing ("you", "Customer") with independent, self-employed mobile mechanics and mechanic businesses ("Mechanics") who offer their services through the Service.

We are not a garage and we do not carry out repairs ourselves. When you book a job, the contract for the repair work itself is between you and the Mechanic who accepts it — not with us. We act as the platform that matches you, and we collect payment on the Mechanic's behalf, deducting our commission before passing on their share.

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service, whether as a Customer or a Mechanic.

3. How a booking works

• You provide your vehicle's registration and other details, describe the repair or servicing you need, and select the type of work.
• We generate an instant, fixed price based on parts and labour, calculated using the current platform labour rate and (where applicable) a fixed diagnostic/call-out fee for jobs that can't be priced without inspection.
• To confirm your booking, you authorise payment for the full quoted amount. Your card or Klarna is authorised, not charged, at this point — no money moves yet.
• Your job is then offered to suitable Mechanics in your area. Once a Mechanic accepts, your booking is confirmed for the agreed date and time.
• You are only actually charged once the work is completed. Payment is captured from your pre-authorised amount at that point, and a receipt/invoice is issued.
• If no Mechanic accepts your job, or your booking doesn't proceed for any reason before a Mechanic is engaged, your payment authorisation is released and you are not charged.

4. Prices, commission and VAT

The price you're quoted includes VAT at the rate currently applied by our pricing system. We charge Mechanics a commission on jobs completed through the Service (currently 20% of the job total, and may be varied or adjusted by us from time to time) — this commission is deducted from what the Mechanic is paid; it is not an additional charge to you.

5. Payment methods

We accept payment by card and by Klarna. If you choose Klarna, you're entering into a separate credit agreement directly with Klarna, not with us — Klarna is responsible for its own credit checks, terms, and regulatory disclosures. We're not a party to that agreement and have no visibility of or control over it beyond passing your order details to Klarna through our payment provider.

6. Additional work found during your job

If a Mechanic finds extra work is needed once they've started (for example, a related fault discovered mid-repair), they will describe the additional work and its price, and we will not charge you for it unless you approve it. Approved additional work is authorised and later charged separately from your original booking.

7. Cancelling your booking

Before a Mechanic has accepted: if you cancel before a Mechanic has accepted your job, there is no charge. Your payment authorisation is released in full.

After a Mechanic has accepted — late-cancellation charges: once a Mechanic has accepted your booking, cancelling close to your appointment may involve a charge, reflecting the fact that a Mechanic has set aside time and turned down other work for you:

• 48 hours or more before your scheduled appointment: no charge.
• Between 24 and 48 hours before: a cancellation charge of up to £20.
• Less than 24 hours before, or if you do not show up for your appointment: a cancellation charge of up to £40.

Any charge is taken only from the payment you already authorised for your booking — it is never more than the amount shown above, and the rest of your authorisation is released. These charges apply to you as the Customer only; you are never charged a cancellation fee if we or the Mechanic have to cancel or cannot fulfil your booking. In that situation, your payment authorisation is released in full; if you had already been charged for the job, we will review this and process a refund manually rather than this happening automatically.

8. Your statutory right to cancel (14-day cooling-off period)

As a consumer booking a service online, you normally have a 14-day right to cancel your contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without needing to give a reason.

Because Get My Mechanic is an on-demand service, your appointment may well be scheduled to take place before this 14-day period ends. If so, we will only begin the service before the 14 days are up if you expressly ask us to — you'll be shown this request and asked to confirm it before your booking is confirmed and payment is authorised.

If you make that request and then cancel before the work has started, section 7 describes what may be charged. If the work is fully completed before you cancel, you lose the right to cancel under this section entirely.

9. Mechanics

Mechanics who join Get My Mechanic are independent, self-employed contractors — not our employees or agents. Before a Mechanic can accept jobs, we verify their proof of identity and valid motor trade/public liability insurance. This is not a DBS (criminal records) check. Mechanics do not set their own hourly rate — it's assigned by us based on their local area.

Amounts owed to a Mechanic for completed jobs are tracked by the platform. Automated payment of these amounts is not yet live — we intend to pay Mechanics automatically, targeting approximately 2 UK working days after a job is successfully completed, once this capability is fully in place.

10. Reviews

Once your job is marked complete, you may leave a rating and review of the Mechanic who carried it out. Reviews are checked by us before they appear publicly, and we take reasonable steps to prevent fake or misleading reviews. If you later delete your account, your existing reviews remain visible but are shown as being from "Deleted User" rather than your name.

11. Your account

You're responsible for keeping your login details secure. You can delete your own account at any time from your account settings, except while you have a booking currently in progress. Deleting your account removes your identifying details from our systems (see our Privacy Policy for exactly what happens). By registering for or using the Service, you agree to these Terms and our Privacy Policy.

12. Acceptable use

You agree not to misuse the Service — including not making fraudulent bookings, not harassing or abusing Mechanics, and not attempting to circumvent our vetting, payment, or review systems.

13. Liability

Nothing in these Terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded under English law (including the Consumer Rights Act 2015). We are not liable for the acts or omissions of Mechanics, who are independent contractors and not our employees.

14. Complaints

If something goes wrong, contact us at hello@getmymechanic.co.uk and we'll do our best to help.

15. Changes to these Terms

We may update these Terms from time to time. We'll publish the current version on this page with its effective date.

16. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

17. Contact us

O J WARD LIMITED, 35 Royds Road, Ashford, Kent, TN24 0DP, United Kingdom. Email: hello@getmymechanic.co.uk.